Organizations looking for help defining standard changes will find it in the Microsoft Operations Framework (MOF). A white paper Using Standard Changes to Improve Provisioning describes what standard changes are in relation to other changes as well as in relation to service requests;...
Often it is this culture or paradigm that wreaks havoc with our ability to understand and implement IT Service Management. So how do we understand and use the knowledge of our cultures or paradigm to our advantage when implementing ITIL processes or the ideas of ITSM?
1776 Avenue of the StatesLexington KY 40511
nastd@csg.org
859-244-8000
Join the ConversationRegister for an EventBrowse Shared Resources
About UsTerms of Use